Online bookings can be made up to 30 minutes prior to a session start time.

We will confirm your booking by email and will send you an email reminder the day before your treatment at yue float.

Email hey@yuefloat.com if you wish to rearrange your appointment.

We will try and accommodate your requests to reschedule bookings where possible.

Cancellations will only be accepted with a valid reason.

If you wish to reschedule please give at least 48 hours notice.

Refunds will be processed within 14 days.

Where a cancellation is made a £5 cancellation charge may be levied.

 

Please arrive 15 minutes prior to your appointment time.

You will need to sign on arrival waiver before your first treatment.

We will give you a quick introduction to the treatment and try and set up everything exactly how you want.

Arrive early, take a few minutes to relax and start unwinding beforehand, to get the most out of your treatment. If you arrive after your session start time, the length of your treatment will be reduced accordingly (float sessions may be reduced from 60 minutes to 30 minutes). If you are really late, you may not be able to have your treatment that day, and may not be able to reschedule or qualify for a refund.

We want everyone to use the treatments at yue float, however, ensuring that you are safe while using the treatments is our priority.

If you have a physical disability we advise you to first check with your doctor about the treatment.

If your doctor gives the go ahead then please get in touch with us by phone or email so we can try and make it happen.

We can’t guarantee that everyone will be able to use all the treatments as they have health and safety precautions, but we will do everything we can to facilitate your treatment.

By using our site, you consent to our privacy policy. Any changes to our privacy policy will be reflected on updates of this page.

We collect information from you when you register on our site, book a treatment, subscribe to our newsletter, or fill out a form. When registering, booking or filling in a form on our site, you may be asked to enter your: name and e-mail address and also your date of birth, mailing address or phone number, as appropriate. However, you have the choice to visit and browse our site anonymously.

The information we collect from you may be used to improve and tailor your treatment and experience at yue float as well as to contact you with news and offers from time to time. You have the choice to opt out of these emails.

Our bookings and accounts are processed and managed by MINDBODY who have their own privacy and security policy. yue float is PCI DSS compliant and does not store any confidential customer card data.

We strive to make your experience at yue float as relaxing as possible.

If you have any constructive feedback, we would love to hear from you at hey@yuefloat.com.

By booking a treatment at yue float, I take responsibility for thoughts and actions whilst in the yue float centre. I will avoid any actions that will negatively impact on anyone else on the premises.

I will not undertake any treatments whilst under the influence of alcohol or drugs.

I will set my phone to silent mode. I understand that if I make excess noise or cause a commotion, I may be asked to leave the premise, and may be prevented from returning to yue float and using the facilities.

I understand the treatments, what they entail and aim to undertake them in the right frame of mind. Positive thought begets positive outcomes ☺

ONLINE WAIVER

I confirm that:

  • I am over 18 years old,
  • I understand the treatment that I have chosen and the benefits and risks that it entails,
  • I am fit and healthy and able to have my treatment at the chosen date and time,
  • I am familiar with the treatment waiver that I will have to sign before my first treatment (if I have not done so already),
  • If I do not agree to sign the arrival waiver, I will be unable to undertake my treatment and may not be able to reschedule or qualify for a refund,
  • I am familiar with the yue float booking, cancellations & refund, late arrivals, disability, delivery, data, privacy & security & etiquette policies,
  • I must contact yue float by phone or email with a minimum of 24 hours to cancel or reschedule my booking,
  • If I arrive late my treatment time may be reduced.

 

FLOAT WAIVER

I confirm that I will never float:

  • without showering immediately prior to entering the pod,
  • with oils, creams or jewellery,
  • with recently dyed hair or fresh tattoos (if the water does not run clear when I shower),
  • under the influence of alcohol or drugs,
  • if I suffer from a condition or am receiving medication that may be adversely affected by floating or deep relaxation,if in doubt I will consult my doctor,
  • if I suffer from any allergies or skin irritations or condition in particular allergies to epsom salt or hydrogen peroxide,
  • if I feel unwell, faint, or am suffering from incontinence or nausea,
  • if I am menstruating, without the use of proper feminine hygiene products,
  • if I suffer or have suffered from any claustrophobic or small or enclosed space anxiety-provoking disorders,
  • if I have any communicable or infectious disease or illness, skin disorder, large cuts, open sores or wounds,
  • if I have untreated high (>+180/120) or low (<-90/50) blood pressure,
  • if I am epileptic or suffer from seizures, unless I have written medical authorisation to float,
  • if I suffer or have suffered from chronic heart disease, unless I have written medical authorisation to float,
  • if I suffer from schizophrenia, unless I have written medical authorisation to float,
  • if I suffer from diabetes, unless I have clear medical authorisation to float,
  • if I suffer from narcolepsy, unless I have written medical authorisation to float,
  • if I am pregnant, unless I have clear medical authorisation to float,
  • if I am over 2.2m (7 feet 2 inches) tall.
  • I confirm that this waiver applies to all future treatments and I will inform yue float of any changes in my circumstances.

 

I understand that:

  • If I arrive for a treatment, but meet any of the criteria of the above page, I should tell a yue float employee and rearrange the appointment for another time. I may incur a fee for failing to give sufficient notice for a cancellation or rearranged treatment.
  • If I do something that causes damage to the float tank or its contents, I am financially responsible and am liable to pay the water replacement fee.
  • The float tank uses epsom salt and hydrogen peroxide cleaning products which will be in the water and that some people may experience skin allergies or reactions to such chemicals.
  • Any products or incidentals (towels, ear plugs, showergel and shampoo etc. supplied by yue float are used voluntarily and with full consent and full knowledge.
  • All of my personal possessions shall be secured with myself (alone), locked inside of ‘the float room’ during my personal float session. Any loss or damage to any personal possessions of mine is not the responsibility or liability of yue float.
  • I should arrive 15 minutes prior to the start time of my float session. If I arrive late my float may be reduced to a minutes float or cancelled.
  • I should conduct myself on the premises in such manner not to adversely affect the use and enjoyment of treatments by other yue float customers. Failure to comply with yue float’s etiquette policy may result in the termination of my treatment, removal from the premises and a possible subsequent ban from future treatments.
  • Individual experiences with floating are varied and unique, and I take full responsibility for my thoughts and actions while floating. I have received an orientation and am familiar with the equipment. The waiver of liability and all agreements made herein shall apply to each use I make of the float tank.
  • Upon signing this waiver and using this float tank, I absolve yue ltd trading as yue float and its employees and agents from any and all liability in connection with the use thereof whether such loss or damage be direct or indirect.

 

SAUNA WAIVER

I confirm that I will never use the sauna:

  • with jewellery,
  • if i have consumed a heavy meal in the hour and a half leading up to my session,
  • with oils or creams on my body or hair that could cause any stains to towels or the sauna wood (if in doubt, please shower before your treatment),
  • with recently dyed hair or fresh tattoos (if the water does not run clear when I shower),
  • under the influence of alcohol or drugs,
  • if I suffer from heat sensitivity,

if I suffer from an illness causing an inability to perspire,

if I am taking antihistamines, anticoagulants, vasoconstrictors, vasodilators, stimulants, hypnotics, tranquilisers or any other medication which may pose a risk when combined with the infrared sauna, if in doubt I will consult my doctor,

if I suffer from severe migraine attacks,

after sunbathing,

  • if I feel unwell, faint, or am suffering from incontinence or nausea,
  • if I am menstruating, without the use of proper feminine hygiene products,
  • if I have thrombosis, inflammation or any fresh injuries,
  • if I have any communicable or infectious disease or illness, skin disorder, large cuts, open sores or wounds,
  • if I have untreated high (>+180/120) or low (<-90/50) blood pressure,
  • if I am epileptic or suffer from seizures, unless I have clear medical authorisation to use the sauna,
  • if I suffer or have suffered from chronic heart disease, unless I have written medical authorisation to use the sauna,
  • if I suffer from diabetes, unless I have clear medical authorisation to use the sauna,
  • if I suffer from narcolepsy, unless I have clear medical authorisation to use the sauna,
  • if I am pregnant, unless I have written medical authorisation to use the sauna,
  • if I suffer from any condition which makes me unsure of using the sauna, if in doubt I will consult my doctor.
  • I confirm that this waiver applies to all future treatments and I will inform yue float of any changes in my circumstances.
  • I understand that:
  • If I arrive for a treatment, but meet any of the criteria of the above page, I should tell a yue float employee and rearrange the appointment for another time. I may incur a fee for failing to give sufficient notice for a cancellation or rearranged treatment.
  • If I do something that causes damage to the infrared sauna, I am financially responsible and am liable to pay the repair or replacement fee.
  • The infrared sauna is made from cedar wood and coated with a VOC-free varnish. All the heaters are covered but parts of the sauna close to the heater may be very extremely hot.
  • Any products or incidentals (towels, showergel and shampoo etc. supplied by yue float are used voluntarily and with full consent and full knowledge.
  • All of my personal possessions shall be secured with myself (alone), locked inside of ‘the sauna room’ during my individual sauna session. Any loss or damage to any personal possessions of mine is not the responsibility or liability of yue float.
  • I should arrive 15 minutes prior to the start time of my sauna sessions. If I arrive late my sauna time may be reduced accordingly or cancelled.
  • I should conduct myself on the premises in such manner not to adversely affect the use and enjoyment of treatments by other yue float customers. Failure to comply with yue float’s etiquette policy may result in the termination of my treatment, removal from the premises and a possible subsequent ban from future treatments.
  • I take full responsibility for my thoughts and actions while using the sauna. I have received an orientation and am familiar with the equipment. The waiver of liability and all agreements made herein shall apply to each use I make of the infrared sauna.
  • Upon signing this waiver and using the infrared sauna, I absolve yue ltd trading as yue float and its employees and agents from any and all liability in connection with the use thereof whether such loss or damage be direct or indirect.

 

LIGHT WAIVER

I confirm that I will never use the Ajna Light:

  • under the influence of alcohol or drugs,
  • if I feel unwell, faint, or am suffering from incontinence or nausea,
  • if I suffer from eye strain, have had eye surgery or have extremely sensitive eyes,
  • if I am taking antihistamines, anticoagulants, vasoconstrictors, vasodilators, stimulants, hypnotics, tranquilisers or any other medication which may pose a risk when combined with the ajna light, if in doubt I will consult my doctor,
  • if have a severe headache or migraine,
  • if I have any communicable or infectious disease or illness,
  • if I have untreated high (>+180/120) or low (<-90/50) blood pressure,
  • if I am epileptic or suffer from seizures or have a history of epilepsy or seizures in my family,
  • if I suffer or have suffered from chronic heart disease, unless I have clear medical authorisation to use the light,
  • if I am pregnant, unless I have clear medical authorisation to use the light.
  • I confirm that this waiver applies to all future treatments and I will inform yue float of any changes in my circumstances.
  • I understand that:
  • If I arrive for a treatment, but meet any of the criteria of the above page, I should tell a yue float employee and rearrange the appointment for another time. I may incur a fee for failing to give sufficient notice for a cancellation or rearranged treatment.
  • If I do something that causes damage to the Ajna Light, I am financially responsible and am liable to pay the repair or replacement fee.
  • Any products or incidentals (headphones etc. supplied by yue float are used voluntarily and with full consent and full knowledge.
  • All of my personal possessions shall be secured with myself (alone), locked inside of ‘the light room’ during my personal light session. Any loss or damage to any personal possessions of mine is not the responsibility or liability of yue float.
  • I should arrive 15 minutes prior to the start time of my light session appointment. If I arrive late my session may be reduced accordingly or cancelled.
  • I should conduct myself on the premises in such manner not to adversely affect the use and enjoyment of treatments by other yue float customers. Failure to comply with yue float’s etiquette policy may result in the termination of my treatment, removal from the premises and a possible subsequent ban from future treatments.
  • Individual experiences with the Ajna Light are varied and unique, and I take full responsibility for my thoughts and actions while using the light. I have received an orientation and am familiar with the equipment. The waiver of liability and all agreements made herein shall apply to each use I make of the Ajna Light.
  • Upon signing this waiver and using the Ajna Light, I absolve yue ltd trading as yue float and its employees and agents from any and all liability in connection with the use thereof whether such loss or damage be direct or indirect.

MASSAGE WAIVER

I confirm that I will never use the massage chair:

  • under the influence of alcohol or drugs,
  • if I feel unwell, faint, or am suffering from incontinence or nausea,
  • if I have any communicable or infectious disease or illness, skin disorder, large cuts, open sores or wounds,
  • if I have untreated high (>+180/120) or low (<-90/50) blood pressure, unless I have clear medical authorisation to use the massage chair,
  • if I am epileptic or suffer from seizures, unless I have clear medical authorisation to use the massage chair,
  • if I suffer or have suffered from chronic heart disease, unless I have clear medical authorisation to use the massage chair,
  • if I am pregnant, unless I have clear medical authorisation to use the massage chair,
  • if I am over 1.9m (6 feet 3 inches) tall or weigh over 120kg (18 stone or 265 pounds).
  • I confirm that this waiver applies to all future treatments and I will inform yue float of any changes in my circumstances.

 

I understand that:

  • If I arrive for a treatment, but meet any of the criteria of the above page, I should tell a yue float employee and rearrange the appointment for another time. I may incur a fee for failing to give sufficient notice for a cancellation or rearranged treatment.
  • If I do something that causes damage to the massage chair, I am financially responsible and am liable to pay the repair or replacement fee.
  • Any products or incidentals (headphones etc. supplied by yue float are used voluntarily and with full consent and full knowledge.
  • All of my personal possessions shall be secured with myself (alone), locked inside of ‘the massage room’ during my massage session. Any loss or damage to any personal possessions of mine is not the responsibility or liability of yue float.
  • I should arrive 15 minutes prior to the start time of my massage session. If I arrive late my massage may be reduced accordingly or cancelled.
  • I should conduct myself on the premises in such manner not to adversely affect the use and enjoyment of treatments by other yue float customers. Failure to comply with yue float’s etiquette policy may result in the termination of my treatment, removal from the premises and a possible subsequent ban from future treatments.
  • I take full responsibility for my thoughts and actions while using the massage chair. I have received an orientation and am familiar with the equipment. The waiver of liability and all agreements made herein shall apply to each use I make of the massage chair.
  • Upon signing this waiver and using this massage chair, I absolve yue ltd trading as yue float and its employees and agents from any and all liability in connection with the use thereof whether such loss or damage be direct or indirect.